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Description
Delivering Knock Your Socks Off ServiceIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools,
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.Binding Type: Paperback
Publisher: Amacom
Published: 10/29/2011
ISBN: 9780814417553
Pages: 224
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
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4.5 ★★★★★
Based on 2132 reviews
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Product Reviews
★★★★★ 3
Horrible sizing & inconsistent fit
Size: 27W x 30L, Color: Ecru Booper No Damage
This pant does not fit the same as other colors from the same line/fit. I ordered this color and a light wash 501 90s Jean from Amazon after trying them on at Aritzia and both fit nothing like in store. This color has more fabric in the pocket area, making it wrinkly and unappealing when worn.
I am usually. 25” waist (size 2-4 depending on brand), and I had to order a 27” for this to fit around my waist, so size up. I don’t think Levi’s work for curvy girls. I am 125lbs, 5’3”, and an hourglass shape. Levi’s don’t fit comfortably on my hourglass figure, which is unfortunate that such a famous brand still hasn’t perfected a fit for curvy people.
The color, thickness, quality, and length were good though, but ultimately returning as it simply doesn’t look good on.
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Reviewed in the United States on April 3, 2025
★★★★★ 5
New mom jeans
Perfect Jean for my new postpartum bod! Was sad that none of my old jeans fit. I Was mourning them really-then I decided to just bite the bullet and buy some new jeans in my new size and these are them! They are relaxed enough for me to bend at the knees and not feel like I’m cutting off blood, but fitted enough that I don’t look like a slouch. I could technically have gone a size down and would have liked them but I appreciate some give in this phase of life. For reference I am 5’6 and 129 lbs and I got a 27
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Reviewed in the United States on September 9, 2025
★★★★★ 5
So cute and well-made
Great pants made very well, I was hoping they’d be a little longer when I folded them back down at the ankle. But a little too short for me I’m 5’7” which is perfect for us spring and summer, but not going into winter where I live. If you were 5’6” they might be perfect for wearing rolled up or down. It’s a good quality material. They feel very durable in the style is right on!
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Reviewed in the United States on November 1, 2025
★★★★★ 5
Perfect Jeans!
Size: 26, Color: Verified Vintage, Size: 26, Color: Verified Vintage
Love these jeans, so soft and lightweight but with all the usual Levi’s class. I bought them in three different colors. They’re so well fitting and comfortable to wear. Im 5’5 140 pounds and it is true to size. The perfect fit every time.!
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Reviewed in the United States on May 11, 2026
★★★★★ 5
Classics! Good material with no stretch.
Size: 28, Color: Verified Vintage
I am in love with these jeans. I ordered another pair in a different wash. I also sized up two sizes but I like the looser, slouchy fit.
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Reviewed in the United States on April 17, 2026
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