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Description
RapportDiscover the groundbreaking insights of 'Rapport' by Laurence and Emily Alison, a pivotal guide for anyone seeking to navigate difficult conversations. With a focus on interpersonal communication, this trade paperback from RANDOM HOUSE UK revolutionizes the way we handle interactions, whether with neighbors, bosses, or even in high stakes situations like criminal interrogations. The Alisons, renowned figures in forensic psychology, offer a
Discover the groundbreaking insights of 'Rapport' by Laurence and Emily Alison, a pivotal guide for anyone seeking to navigate difficult conversations. With a focus on interpersonal communication, this trade paperback from RANDOM HOUSE UK revolutionizes the way we handle interactions, whether with neighbors, bosses, or even in high-stakes situations like criminal interrogations. The Alisons, renowned figures in forensic psychology, offer a comprehensive understanding of how to effectively engage with challenging individuals. Their extensive experience, drawn from over 30 years in the field and 2,000 hours of terrorist interrogations, culminates in a model that simplifies complex human dynamics into four distinct styles: Control (the lion), Capitulate (the mouse), Confront (the Tyrannosaur), and Co-operate (the monkey). By mastering these styles, readers can enhance their communication skills, reduce conflict, and achieve desired outcomes in any conversation. Ideal for professionals, law enforcement, and everyday interactions alike, 'Rapport' is your essential toolkit for mastering the art of conversation and understanding human behavior. Equip yourself with techniques that work as effectively with teenagers as they do in critical situations. Unlock the secrets to successful communication and transform your relationships with 'Rapport'.Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
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- Standard Shipping : 3-10 business days
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- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
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4.5 ★★★★★
Based on 1303 reviews
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Product Reviews
★★★★★ 5
Great price great shoe
Size: 12, Color: Burgundy Polished Full Grain
Excellent shoe. Tried the Sebago penny loafer and the sizing was ridiculous. These J and M are sized perfectly. I’ve had them before and they wear like iron. Very comfortable right out of the box.
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Reviewed in the United States on May 23, 2026
★★★★★ 5
One of the best shoes
Size: 9.5, Color: Black Polished Full Grain
Outstanding. Fashionable, most comfortable and good construction. No sines of use after quite some time. Highly recommended.
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Reviewed in the United States on March 21, 2026
★★★★★ 4
Quality shoe but with a slight squeak.
Size: 10 Wide, Color: Burgundy Polished Full Grain
Nice shoes with the classic Penny Loafer design. Fit was better than another brand I tried. Only reason not 5 starts is disappointment due to a slight squeak at times when walking.
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Reviewed in the United States on August 11, 2025
★★★★★ 5
Exact item ordered, quick delivery
Size: 9.5, Color: Black Polished Full Grain
I ordered these black Cole Haan penny loafers for casual wear with jeans, khakies, and even business casual with slacks and a jacket. They've always worked perfectly for these uses. The Cole Haan version is the most versatile and still meets my sophisticated look criteria. I wear a 9 1/2 M with almost all other shoes. I have found Cole Haan to run slightly wider and slightly shorter. This fit will work with thin and no socks and a little loose in width. . I'd likely order a 10 N next time. I tend to forget this but it runs consistent with me for Cole Haan. 5 stars for the shoe and service. My bad on the slightly off fit.
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Reviewed in the United States on January 8, 2025
★★★★★ 1
Poor quality control - maybe outlet store leftovers
Size: 11.5, Color: Burgundy Polished Full Grain
The two shoes were not the same size. They were both labeled 11 1/2 but one shoe was larger than the other and the fit was poor. I returned the first pair and ordered a replacement. This time the shoes were close to the same size but too loose and the left one has sewing issues. I've bought Johnston & Murphy for years because of the quality. These were to replace an existing pair of burgundy penny loafers that have finally worn out (even after several heal/sole replacements). That is the expected quality. I suspect Nashville Shoe Warehouse may be handling shoes that didn't measure up for the quality; more like an outlet mall than getting the J&M quality I've come to expect.
Update: went to Johnston & Murphy site to buy "direct" from the manufacturer. There were several recent reviews where the shoes were long and didn't fit properly. Genesco - please step up the manufacture / crafting of these classic shoes to the level of quality they used to have.
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Reviewed in the United States on July 21, 2025
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