SKU: 42166451438

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

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The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things HarderThe Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Every organization is plagued by destructive friction. Yet some

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.'

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

'Sutton and Rao take us on a delightful tour of bad emails, infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like, this is a business book to savour.' - Tim Harford, author of The Data Detective

'This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they've produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' - Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

'A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure -- and success. Full of practical advice, this book will make the world a better place.' - Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author, Sludge

'Sutton and Rao show how leaders who pay attention to friction - which kinds are helpful and which are not - can equip these people with the right tools, build their trust, and make incredible progress as a result.' - Ed Catmull, co-founder of Pixar, former President of Pixar and Disney Animation Studios, and author of Creativity Inc

'Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They've distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.' - Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners

'Sutton and Rao have given us a thousand gems, each an invaluable insight on its own ... I guarantee that their profoundly humane arguments will win your hearts, change your behavior, and transform your companies.' - Amy C. Edmondson, Professor, Harvard Business School, Author of Right kind of wrong: The science of failing well

'The idea of leaders as friction fixers is dynamite ... Sutton's and Rao's insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization's success.' - Shantanu Narayan, Chair and Chief Executive Officer of Adobe

'If you dream of freeing your people and organization to focus their time on what really matters, The Friction Project is the book for you. More than ever today we need more nimble, innovative, customer centric, and human organizations. Eliminating needless friction is at the heart of that quest, as Bob Sutton and Huggy Rao show in their wonderful new book.' - Herminia Ibarra, The Charles Handy Professor of Organisational Behaviour, London Business School and author of Act Like a Leader, Think Like a Leader, and Working Identity

'A great and provocative read. As a business leader I never thought of leaders as 'friction fixers.' The Friction Project identifies when friction is and is not desirable. It's packed with real-world examples from varied organizations, their frictions, and above all, how the people who make repairs practice their craft.' - Carlos Brito, CEO of Belron and former CEO of Anheuser-Busch InBev

'As I read this groundbreaking book, I imagined a future where every leader eliminates bad friction and harnesses good friction to build better organizations. Every manager MUST read The Friction Project to learn how, by leading through a friction lens, and using the practical solutions Sutton and Rao provide, they can create productive, innovative, and caring workplaces.' - Tsedal Neeley, Harvard Business School; author of Remote Work Revolution and co-author of The Digital Mindset

'Subtract friction and an organization will move faster, become more innovative and drive productivity gains. The Friction Project is a 'how-to' guide in a period of workforce transformation across sectors.' - Donna Morris, Executive Vice President, Chief People Officer, Walmart Inc.

SPECIFICATIONS:

Author:Robert I. Sutton - Роберт И. Саттон

Publisher:Penguin

Language:English

Publication Date:2024

Number of pages:304 pst

Format:Paperback

Width:135 mm / 5,3'

Height:216 mm / 8,5'

Weight:301 g

ISBN:9780241594858

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SKU: 42166451438

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cra
Fort Morgan, US
★★★★★ 5
The way music should be played
Style: R-S202BL, Configuration: w/o Wire and Plug
First, I am an audiophile and have a $25K audio/video setup in our theater room. I bought this receiver for our bedroom when the old AVR we were using finally died. The Yamaha R-S202BL is a great 100w, no frills, stereo receiver. Beautiful, pure stereo music reproduction with no surround decoders/sound field programs to ruin audio reproduction. Old school Treble, Bass, and Balance controls on the remote (love it!). Bluetooth connected to our phones in seconds and works flawlessly. Used an inexpensice DAC ($20) to connect TV's digital optical output to Line 1 inputs in the R-N202. It works perfectly and TV sound is great. Also use the receivers speaker B outputs to connect to a small 10" subwoofer. That also works just fine. I can't say enough good things about this little receiver. Highly recommended!
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Reviewed in the United States on November 24, 2021
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Robert Ezerman
Grantham, US
★★★★★ 5
Solid unit, not showy 9thank you)
Style: R-S202BL, Configuration: w/o Wire and Plug
FAST!! shipping, complete, well packaged, excellent price for Yamaha durability. Easy hook-up, normal sized manual (thanks again!). Smile, intuitive controls. Base and treble by front-panel pots. I would have paid extra for a lighted remote.
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Reviewed in the United States on July 7, 2024
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terry velasco
Waukegan, US
★★★★★ 5
sounds good
Style: R-S202BL, Configuration: w/o Wire and Plug
good stereo for a good price
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Reviewed in the United States on August 17, 2025
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Verified Purchase
Sharreen
Waukegan, US
★★★★★ 1
This item was sold at a NEW price and it was CLEARLY USED.
Style: R-S202BL, Configuration: w/o Wire and Plug
Unfortunately I really didn’t get to operate this item due to the fact that it didn’t work. After I connected my speakers and plugged it in, I turned on the power switch and the lights came on, but no sound. No discredit to Yamaha, nor the item... this is on the seller. It was sold at a new price and it was clearly a used item. Upon opening the box, I noticed : 1. The power cord was wrapped with a dirty, pink hair band. 2. The unit was not in plastic like a new item. 3. The FM antenna was missing. 4. The remote had old, used batteries in it. This should not have been re-sold.
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Reviewed in the United States on February 9, 2021
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Bill
Belleville, US
★★★★★ 5
a cult that still goes on...
Style: R-S202BL, Configuration: w/o Wire and Plug
Update in 2023: I have to add that I made this ppurchase via Amazon and it arrived at me in mint condition (Amazon Renewed scheme with 90 days money back guaranteed). For hifi components, if it works for the first quarter, it will then work rest of years. Mine though opened box but mint in sense that both its cosmetics and functions work perfectly. I purchased beefier models of Yamaha same series, the As 301r and As 501r afterwards via Amazon. Other than delicacy, the AR 202 receiver's overall performance is comparable to its leveled up siblings... AR 202 has already become a legend in hifi history since 2018... Yet of course audiophile ears are more picky and won't stay still with this kit. Therefore I purchased the silvery stereo amps afterwards cux I knew prices would go up very high and it is now proven positively and more so... Grab one even if used as ye still may... The AR 202 has an extraordinarily energetic drive in stereo sound given it's the youngest brother in the family. It brought much glory to the whole brand indeed... Review in 2019: "...performs much better than the beefed up version 100v Yamaha A-S301 silver in way of responsive and agile bass, larger soundstage, impressive midrange and fine treble. no wonder it is the best selling amp in 2017 and 2018. i suppose the cult still goes on......"
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Reviewed in the United States on August 7, 2019

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