Poly EncorePro HW720 Binaural Headset +HIS Kit + Carry Case TAA

Elevate every customer interaction with the Poly EncorePro HW720 binaural headset bundle. Designed for busy contact centers and remote agents alike, this premium headset delivers professional-grade audio, all-day comfort, and reliable durability. The HW720 is part of Poly’s EncorePro 700 Series, renowned for advanced noise cancellation, precise voice pickup, and robust build quality that reduces repeats and ensures both caller and agent feel heard clearly. The included HIS Kit and carry case transform deployment, portability, and protection, making this bundle a smart choice for government procurement and enterprise environments that demand TAA-compliant equipment without compromising on performance.

• Crystal-clear calls with advanced noise cancellation: The HW720 headset uses high-performance microphones and sophisticated processing to minimize ambient noise, wind, and reverberations. Agents deliver natural speech with minimal effort, while callers experience fewer interruptions and fewer repeat calls, which translates to faster problem resolution and improved customer satisfaction.
• All-day comfort for busy contact centers: Lightweight, adjustable headband, soft leatherette ear cushions, and a balanced weight distribution reduce fatigue during long shifts. The binaural design helps distribute pressure evenly, so agents can wear the headset comfortably through back-to-back calls without sacrificing fit or sound isolating benefits.
• HIS Kit for rapid deployment and flexible connectivity: The included Headset Interface System (HIS Kit) enables quick integration with a wide range of desk phones and UC platforms. It simplifies setup, supports multiple audio paths, and makes it easy to reconfigure the headset for different agents or workstations without downtime.
• Carry case for protection and portability: The sturdy carry case provides reliable protection during travel or storage. Whether agents work from multiple locations or move between remote sites, the case keeps the HW720, HIS Kit, and accessories organized and ready for use.
• TAA-compliant for procurement simplicity: This bundle meets Trade Agreement Act requirements, making it suitable for procurement by government agencies, educational institutions, and enterprise organizations that require compliant equipment without compromising on professional audio quality.

Technical Details of Poly EncorePro HW720 Binaural Headset +HIS Kit + Carry Case TAA

• Model: EncorePro HW720
• Design: Binaural over-the-head headset for all-day comfort and improved vocal presence
• Microphone: Noise-canceling microphone designed to reduce ambient noise and ensure clear voice pickup
• Audio performance: Clear, natural voice reproduction with optimized frequency response for professional calls
• Connectivity: Wired headset designed for desk-based deployments; includes HIS Kit to support integration with a range of devices and UC platforms
• Compatibility: Designed to work across major UC platforms when used with the included HIS Kit; suitable for enterprise and government environments
• Comfort and durability: Lightweight construction, adjustable headband, and cushioned ear cups built for long shifts
• In the box: EncorePro HW720 binaural headset, HIS Kit, and protective carry case
• Compliance: TAA-compliant for procurement in government and other eligible programs

How to install Poly EncorePro HW720

• Unpack the EncorePro HW720 bundle and verify that the headset, HIS Kit, and carry case are included in the box.
• Connect the HW720 to the HIS Kit as instructed in the packaging. The HIS Kit provides the interface needed to connect to desk phones or UC platforms, depending on your organization’s configuration.
• Plug the HIS Kit into the appropriate port on your computer or phone system as dictated by your deployment. If necessary, insert any included adapters to match your device's audio input/output requirements.
• Power on your workstation and set EncorePro HW720 as the preferred headset in your sound settings. On most systems, you will select it as both the default playback (headset) and default recording (microphone) device.
• Test a call: speak into the microphone and listen through the headset to confirm that the audio is clear and that ambient noise is minimized. Adjust the microphone boom and headband for a comfortable fit that still keeps the microphone close to the mouth for optimal pickup.
• Store any excess cables in the carry case when not in use. If you relocate workspaces, simply repack the HW720, HIS Kit, and accessories for quick setup at a new station.

Frequently asked questions

• Q: What is included in the package?
  A: The bundle includes the Poly EncorePro HW720 binaural headset, the HIS Kit for flexible connectivity, and a protective carry case for portability and storage.
• Q: Is the HW720 comfortable for all-day use?
  A: Yes. The HW720 is designed for long shifts with a lightweight frame, adjustable headband, and soft ear cushions to minimize fatigue while maintaining a stable, comfortable fit.
• Q: Can this headset be used with different UC platforms?
  A: The HIS Kit enables compatibility with a wide range of UC platforms and desk phone setups. It is intended to simplify deployment across diverse environments and supports quick reconfiguration when needed.
• Q: Is the bundle compliant with government procurement requirements?
  A: Yes. This HW720 bundle is TAA-compliant, making it suitable for procurement by government agencies and related programs.
• Q: What kind of audio improvements can I expect?
  A: The HW720 features noise-canceling microphone and optimized sound reproduction designed to reduce environmental noise and ensure clear, natural conversation for both agents and customers.