SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Pawtucket, US
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Color: Black Grey Heather, Size: XX-Large
Can't love this hoodie enough. It's a very light weight, soft, breathable hoodie for any occasion. It runs a bit on the long side so you don't have to worry about it riding up on you especially if you're taller. 10/10 would buy again.
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Grantham, US
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Great thin hoodie
Color: Black Grey Heather, Size: X-Large
Very soft and comfortable. It’s great in weather in the 50s-60s without wind. Perfect for those days where you could “wear a t shit and jeans or sweater and shorts” type days. Very breathable
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Look E loo
Carnegie, US
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Where are the thumb holes
Color: Black Grey Heather, Size: XX-Large
I love the fit Don't Really unzip it but the zipper seems solid I hate the thumb holes on all of these hoodies but this one needs it as the wrists have no elastic if you do not wear a watch or have bracelets like myself it will be in the palm of your hand but the hoodie is the first I've ever had that stays on top of your head not over your eyes
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Amy Bland
Louisville, US
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Golf hoodie
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Great fit comfortable for early spring or late fall golf
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San Leandro, US
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Reviewed in the United States on April 29, 2026

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