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Description
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinaryIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,
If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: - Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.Binding Type: Paperback
Publisher: Amacom
Published: 06/11/2013
ISBN: 9780814432808
Pages: 196
Weight: 0.50lbs
Size: 8.90h x 6.00w x 0.70d
Review Citations: Publishers Weekly 04/08/2013
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4.1 ★★★★★
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Product Reviews
★★★★★ 4
Not greasy
Scent: Hair Styler (1 Pack)
Not greasy
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Reviewed in the United States on July 26, 2025
★★★★★ 5
Wow it's smooth, soft, not overly scented
Scent: Hair Styler (1 Pack)
I rarely try new hair products. I use Aveda sculpting clay and when I tell most stylists this they simply stop trying to sell me their sponsored hair product since they know how good Aveda is. I've never seen a product as smooth as this; it feels like hand lotion and goes in super easy and has a nice hold with really minimal residue. Feels great to put hand through hair after putting this in. This stuff is really different - I'm a fan!
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Reviewed in the United States on March 24, 2024
★★★★★ 5
Huron
Scent: Hair Styler (1 Pack)
Great product
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Reviewed in the United States on August 30, 2025
★★★★★ 3
Not bad but read my full review if you are experimenting with different brands
Scent: Hair Styler (1 Pack)
So I am middle of the road on this product. First, I love the products from this brand and use some of their other products quite regularly. I was on a search for an alternative to the Crew Forming Cream (which I have used for maybe 20 years) and decided to purchase this product by Huron as well as the much cheaper medium hold styling cream by Cremo. All three are great products but you will need to decide for yourself how much hold you need as I have discovered that each are quite different and really shouldn't be compared to one another. I will say that if I had to put them all into two categories then Crew is heavy hold and Huron and Cremo is medium / light hold. I must admit that I was skeptical that the cheaper of the three, Cremo, would win me over but it has. For the record it has a very subtle scent (hardly noticable), just enough hold and does not leave you feeling like you have product in your hair. This is similar to Huron as well (although Huron is a very creamy in texture and you can tell its a higher quality product) but at the end of the day all that matters is great hold from a product that is affordable and does not leave a sticky texture in your hair. Cremo wins hands down. As for Crew, well it was a good ride but too expensive and way too heavy...time to move on.
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Reviewed in the United States on March 1, 2025
★★★★★ 5
So lightweight. Perfect for extra thick hair.
Scent: Hair Styler (1 Pack)
Its almost mousse like in how light weight it is and smells fantastic. I wanted something just above light weight hold and not weigh my thick hair down and this does a great job. A little pricey but SO much better than the usual store brands out there. And my wife is totally in love with how great it smells when I put it on, so bonus!
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Reviewed in the United States on May 22, 2024