SKU: 58152706454

Provide Home & Community Support Services (Refresher)

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Description

Provide Home & Community Support Services (Refresher)COURSE OVERVIEW: Welcome to the course, Provide Home & Community Support Services. This program is designed to equip you with the necessary skills and knowledge to deliver high quality care and support to individuals in their homes and community settings. This course is essential for professionals working in the community care sector, including support workers, caregivers, and healthcare assistants, where providing personalised and compassionate care

COURSE OVERVIEW:

Welcome to the course, Provide Home & Community Support Services. This program is designed to equip you with the necessary skills and knowledge to deliver high-quality care and support to individuals in their homes and community settings. This course is essential for professionals working in the community care sector, including support workers, caregivers, and healthcare assistants, where providing personalised and compassionate care is paramount.

In Section A, participants will delve into the legal and ethical considerations essential for providing home and community services. This includes understanding codes of practice, basic home fire safety, dignity of risk, duty of care, privacy, confidentiality, and disclosure, practice standards, work role boundaries, and work health and safety. Participants will also learn about relevant organisation policies and procedures, personal and property security procedures, relevant policies and programs, implications for work in the sector, and indicators of abuse and neglect. This foundational knowledge ensures that participants are equipped to navigate the complex ethical and legal landscape while delivering care and support.

In Section B, participants will develop practical skills for delivering home and community support services effectively. This includes reading and interpreting individual plans and goals, confirming required equipment and processes, preparing for visits, and following organisational procedures to assure the person of their identity before entering the house.

Participants will also learn effective communication strategies, hazard identification and risk management, negotiation skills, compliance with duty of care requirements, maintaining confidentiality, reporting observations to supervisors, and completing documentation accurately and efficiently.

Moreover, participants will learn to deal with ethical dilemmas, behaviours of concern, and possible abuse or neglect, ensuring the safety and well-being of individuals receiving care.

In addition, participants will learn how to provide services to individuals in different home or community support settings. They will learn how to use appropriate interpersonal skills to establish positive relationships with individuals, seek clarification of tasks, interpret and follow instructions, and ensure the delivery of person-centred care and support.

By the end of this course, participants will be equipped with the expertise and professionalism necessary to provide exceptional home and community support services, respecting the dignity, autonomy, and rights of individuals while ensuring their safety, well-being, and quality of life.

This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCHCS001.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

Section A: Knowledge

·       Legal and ethical considerations for providing home and community services, including Codes of practice, Basic home fire safety and associated state/territory smoke alarm legislation, Dignity of risk, Duty of care, Privacy, confidentiality and disclosure, Practice standards, Work role boundaries – responsibilities and limitations, Work health and safety

·       Relevant organisation policies and procedures and how to access them

·       Personal and property security procedures

·       Relevant policy and programs

·       Implications for work in the sector

·       Indicators of abuse and/or neglect

Section B: Performance Tasks

·       Read and interpret individual plan, goals and confirm required equipment, processes and aids

·       Confirm purpose and time of visit with the relevant person

·       Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies

·       Follow organisation’s procedures to assure the person of your identity before entering the house

·       Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent

·       Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters

·       Engage appropriately with others in the place of residence in accordance with organisation policies

·       Check for hazards to own and others’ health and safety and implement controls to manage risk

·       Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person’s home and personal space

·       Comply with duty of care requirements of role in relation to the person and any other people

·       Demonstrate respect and sensitivity toward the person and their place of residence

·       Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures

·       Maintain confidentiality in accordance with legislation and organisation policy and procedures

·       Comply with the organisation’s reporting requirements, including reporting observations to supervisor

·       Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace

·       Ensure any arrangements for follow up visits are recorded and implemented

·       Provide services to individual/s in at least 2 different home or community support settings.

·       Use appropriate inter-personal skills:

o   establishing a positive relationship with the individual

o   seeking clarification of tasks

o   interpreting and following instructions

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

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Exchange/Return Notes
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SKU: 58152706454

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4.8 ★★★★★
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David L. Lancaster
Phoenix, US
★★★★★ 5
Great!
Color: Black/Black/ Wjite Digital, Color: Black/Black/ Wjite Digital
Great, Just as I remembered them! The only difference is, a shorter band. I thought I had small wrists for a man, but with this band I have to use the last hole to be comfortable . I may add one more hole to the band!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 30, 2026
J
Verified Purchase
Jimmy
Waukegan, US
★★★★★ 5
Takes a Licking and Keeps on Ticking
Color: Green/Black
I love this watch despite the fact that it is really a toy. I love the look of the watch, I love how lite the weight of the watch is on my wrist, and it really does keep good time if you manage the solar charge properly. Other than looking cool on your wrist, this watch has absolutely no functions other than time keeping. The black plastic bezel is molded into the case and does not turn, so don't plan on using that. The watch has no light, the dial numbers are non-luminous and the hands are very limited in terms of luminosity. No buttons. All you can do is adjust the time and date by pulling out what used to be a winding stem in the good old days. The small tag on the strap with Geographic coordinates shown on it indicate the location of the old Timex manufacturing facility (SW of Waterbury, CT). I have a nice ledge at my bedroom window and it gets good western sun for a good part of the day regardless of the time of year. On this ledge you will find a half dozen solar powered watches (mostly Casio) properly aligned to maximize the charge they may receive each day. Note that the description for this Timex watch specifically states that a lightbulb won't charge this watch. You need direct sunlight for several hours if you want to get more than a 3-week charge into this watch. So, I'll leave you with a couple of tips, my friends; 1.) If you are looking for a first watch to give your outdoorsy oriented Son or Daughter, then give them this one. Why? Because it is cool looking, fairly well built, and it actually works, 2.) After you receive your Timex watch, be sure to keep the display mount it is packaged with. It makes a great fixture to mount your watch on for charging and allows you to maximize the position of the solar cells on the dial so that you can optimize charging time. Have Fun! Jimmy
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 28, 2026
N
Verified Purchase
Nuka Shroom Soup
Dallas, US
★★★★★ 5
Excellent value, flawless performance for well over a year and no signs of quitting.
Color: Green/Black
Excellent value, had this for well over a year and it still keeps perfect time, still water resistant. No worries about having to change batteries. Owned a fancy expensive (battery) watch once and the dept. store repair intentionally sabotaged the watch in the hopes I would purchase another from them. Yeah, good luck with that, lost my business forever. This is the 21st century, cell phones are the new time pieces, but solar is totally reliable and Timex makes it happen. Holds a charge for many months, although I prop it in a bright window for a few days every few months or so just to make sure the cells are always fully charged, although it's probably unnecessary, just being over cautious. I haven't actually experienced this watch ever running out of power even after months of use. Damn impressive, as it should be.
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Reviewed in the United States on October 12, 2025
B
Verified Purchase
Bill
Alexandria, US
★★★★★ 4
Good value for solar watch
Color: Black/Orange
Nice watch! It is plastic like but it is solar. No indiglo button only a little luminous on the hands so you don't want to wear it in tje dark and expect to check the time. 45mm case is good size for my wrist and the band works good also, Not too long not too short. Overall a good watch with no problems
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Reviewed in the United States on May 6, 2026
B
Verified Purchase
Barry Vercueil
San Leandro, US
★★★★★ 5
Amazing Solar for the price
Color: Black/Orange, Color: Black/Orange
Great watch. Very good visibility. Ligh and feels quality. Easy to swap straps. Same size as my Casio Duro. Highly recommend.
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Reviewed in the United States on April 30, 2026

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